Great Experience Maker (Remote)

Support Center - Irving

The Great Experience Maker responds to customer contacts through all channels regarding questions, problems, and concerns.

Major Activities

• Handles customer questions via call, email, and store escalation.
• Provides support in an up-beat and friendly manner.
• Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
• Provides professional, timely, and efficient follow-up by providing status updates and resolution information.
• Provides on-the-job training to new or less knowledgeable Customer Care agents.
• Maintains working knowledge of products.

Other duties as assigned

Minimum Education

Minimum Special Certifications or Technical Skills

Minimum Type of Experience the Job Requires

Other

Preferred Education

Preferred Type of Experience the Job Requires

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).