Technical Product Support Specialist RFQ24-003

1.PURPOSE :

This request for quote is for technical product support specialist services for the development of new and existing functionalities required to support the Department's Health Management System (HMS), for the Florida Department of Health Office of Information Technology (Department). The HMS is a self-developed and Federally-certified Electronic Health Record (EHR) and practice management system. Contractor will provide these services to the Department.

2.TERM :

The work will begin on 7 / 1 / 2024 or the date on with the purchase order is issued, whichever is later. It will end at midnight, Eastern Time on 6 / 30 / 2027. The State of Florida's performance and obligation to pay under this purchase order and any subsequent renewal is contingent upon annual appropriation by the Legislature and satisfactory performance of the Contractor.

3.LOCATION OF WORK :

The worksite is the following location(s) : Florida Department of Health Office of Information Technology, Bureau of Clinic

Management and Informatics 4052 Bald Cypress Way Tallahassee, FL 32399

4.CRIMINAL BACKGROUND SCREENING :

The Department will conduct a criminal history record check, including fingerprinting, on the consultant assigned by the Contractor prior to the consultant commencing work for the Department. The Department retains sole discretion as to whether the results of the criminal history record check will result in the Contractor's employee being disqualified from performing services pursuant to this agreement.

5.CONTRACTOR QUALIFICATIONS AND EXPERIENCE :

Contractor staff assigned to this agreement must possess the following minimum qualifications and experience :

• Five years of documented experience performing business process analysis on an agile software development team.
• Five years of documented customer technical support experience.
• Two years of documented experience performing application development on a Certified Electronic Health Record (EHR) product.
• Five years of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts.
• Five years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams.

6.CONTRACTOR RESPONSIBILITIES :

Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the Department. Participation includes providing accurate answers to questions regarding intended software functionality.

6.1.9.DATA SECURITY AND CONFIDENTIALITY TASK :

The Contractor, its employees, subcontractors, and agents must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentially document attached to the purchase order.

6.2.DELIVERABLES :

Contractor will complete and submit the following deliverables to the Department in the time and manner specified :

7.METHOD OF PAYMENT :

8.PERFORMANCE MEASURES AND FINANCIAL CONSEQUENCES :

All deliverables and related tasks must be completed 100% as specified. Failure to satisfactorily complete or submit a deliverable in the time and manner specified will result in a financial consequence as indicated below :

9.CONTRACTOR TRAVEL REIMBURSEMENT :

Reimbursement for travel expenses is authorized only when approved in advance by the Department Contract Manager and conducted in accordance with Section 112.061, Florida Statutes and Department Internal Operating Procedure (IOP) 56-37.

10.DEPARTMENT CONTRACT MANAGER :

The Department Contract Manager for this scope of work is : Dorothy Roberts OMC Manager

Dorothy.Roberts@flhealth.gov

850-558- 9786 Bureau of Clinic Management and Informatics

4052 Bald Cypress Way

Tallahassee, FL 32399 Contract Manager Database

11.CONTROLLING TERMS AND CONDITIONS :