Parts Counterperson

This is a great opportunity to start your career in retail automotive and familiarize yourself with the parts and service side of our business.

Employees in this position will be paid a base hourly wage at the applicable minimum wage rate - $17.50, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings including commissions of approx. $50,000 to $85,000.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

LAP (Life Assistance Program)

Basic Life, Dependent & Accident Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Responsibilities

Successfully deliver on goals while maintaining the highest customer satisfaction

Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff

Oversee the parts sales process from start to finish

Apply ethical selling techniques and comply with all applicable laws and regulations

Communicate with customer on parts status

Communicate with staff and customers in a friendly and professional manner.

Be able to read and understand the parts catalog when looking up parts.

Answers phone calls, providing price quotes and other information

Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

Provides high level service to internal and external customers.

Pulls, fills orders from stock and properly price all parts

Maintain a weekly bin checks to ensure accuracy of stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Exchange returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy

Make sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Set up orders for daily shipment, delivery, or pick-up

Communicate with customers on parts status

Support the company efforts to train and cross train employees

Qualifications

Have a High School Diploma or equivalent

Have experience with auto parts sales (preferred) retail and wholesale.

Are able to work in a fast-paced work environment

Have strong organizational and time management skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and parts electronic catalogs.

• Clean driving record / valid CA drivers license.

Good communication skills

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.