Hospital Cashier - Austin, TX

Hospital Cashier

Department : Valet Parking Operations

Reports directly to : Guest Service Coordinator / Account Manager

Schedule : Full Time / Part Time

Status : Non-exempt

Compensation : $18.00 per hour

Position Summary

The Parking Cashier serves as the first and last point of contact for guests, providing friendly service, accurate payment processing, and reliable support in a fast-paced environment. This role is ideal for dependable individuals who enjoy customer interaction and working both outdoors and in booth settings.

Primary Objective

To provide friendly, accurate, and efficient service at parking facility entry and exit points by processing transactions, maintaining parking flow, and supporting a safe, welcoming guest experience. The Parking Cashier plays a critical role in representing PMCs service standards while always ensuring financial accuracy and operational smoothness.

Duties and Responsibilities

Guest Service and Issue Resolution : Deliver friendly, professional service while assisting guests and resolving concerns promptly and respectfully to ensure a positive overall experience.

Transaction and Cash Handling : Accurately process all forms of payment, maintain a balanced cash drawer, and follow PMCs cash handling procedures. Ensure all transactions are recorded correctly and report any discrepancies promptly.

Workstation and Equipment Maintenance : Keep the cashier booth or station clean, organized, and well-stocked (change, receipts, signage).

Safety and Security : Ensure a safe and secure environment by following all safety protocols, staying alert, and reporting suspicious activity. Secure cash, equipment, and personal belongings to protect company assets and maintain operational integrity.

Team Support and Collaboration : Work closely with valet staff and leadership to support smooth operations. Be prepared to assist during busy periods and contribute to a team-focused culture built on communication, accountability, and mutual respect.

Attendance and Professionalism : Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.

Additional Responsibilities : Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Qualifications

Knowledge, Skills, and Abilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competency / Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education / Experience : High school diploma or general education degree (GED); customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses : A valid drivers license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Physical Demands and Work Environment : This role requires the ability to stand, walk, and lift up to 25 lbs. for extended periods, often outdoors in varying weather conditions. Team members must maintain a professional appearance and be flexible with scheduling, including nights, weekends, and holidays. Work takes place in both indoor and outdoor settings, often around moving vehicles and in potentially noisy environments, with regular interaction with guests, team members, and technology.

Technical Skills : Demonstrate basic proficiency with POS systems, mobile payment devices, and validation tools. Accurately process transactions, make changes, and reconcile cash drawers with attention to detail and confidence handling various payment methods.

Hospitality, Customer Service and Communication : Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Cell Phone Use : Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

About Parking Management Company (PMC) : Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter / bell services.

PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.

Additional Compensation and Benefits

• Health Benefits Medical, vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.