Technical Services Analyst

Job Description

Job Description

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

The Technical Services Analyst will be part of the highest-rated Customer teams in the growing Fraud space. Check out our CS reviews on G2 and you know you’ll be joining something special. Our global Customer Success org guides our customers in how to be the best Fraud Fighters possible; we need you to help us assist every customer, large or small.

This role requires you to work Friday - Tuesday 8pm - 4am

WHAT YOU’LL DO :

Providing an exceptional level of service, building relationships and championing customer experience at every opportunity.

Continually monitor a range of comms channels that serve our customers.

Occasionally act as a backup for colleagues in the Budapest day shift

Providing technical and functional support to both client-side in-house technical teams and end-users directly.

Documenting issues, updating ITSM software, maintaining knowledge base.

Owning issues through to resolution, acting as the primary customer interface.

Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs.

Troubleshoot issues, configuration problems etc to identify problems and provide solutions and / or escalate to internal teams.

Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams

Support new customer on-boarding, assisting with configuration processes

Hold the trainings for the new joiners, and actively assist in internal projects

Use your voice bravely in case of any feedback or needed changes

Ensure a positive experience by providing the right solution

Analyzing and reporting product malfunctions

WHAT YOU’ll BRING :

Exceptional communication and interpersonal skills, with a high level of verbal and written language skills

A strong aptitude for learning new technology and concepts

A thirst for learning and a hunger to improve everyone around you.

Experience in supporting cloud, web browser-based software, with an understanding of APIs

Strong troubleshooting skills

Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk / service desk ticketing systems

Flexibility regarding the shift schedules

SQL experience is an advantage

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.