Customer Support Quality LeadVirtualVocations • Jacksonville, Florida, United States
Customer Support Quality Lead
VirtualVocations • Jacksonville, Florida, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Jacksonville, Florida, United States
Job_description.internal_linking.related_jobs
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more A company is looking for a Customer and Technical Support Consultant - Bilingual.Key Responsibilities Instruct customers on the use of in-house diagnostic analyzers Coordinate and assist with eq...serp_jobs.internal_linking.show_more 
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more Are you looking to be in a workplace where colleagues inspire one another, working together to build AI software solutions?.
We're looking for a Lead Software Engineer to join our Relativity Privacy...serp_jobs.internal_linking.show_more 
At Cloudera, we empower people to transform complex data into clear and actionable insights.With as much data under management as the hyperscalers, we're the preferred data partner for the top comp...serp_jobs.internal_linking.show_more Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions.
Key Responsibilities Triaging customer issues and de...serp_jobs.internal_linking.show_more A company is looking for a Member Support Advisor who is customer-oriented and passionate about enhancing the customer experience.
Key Responsibilities : Handle inbound and outbound customer querie...serp_jobs.internal_linking.show_more A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...serp_jobs.internal_linking.show_more A company is looking for a Bilingual Associate Customer Support Technician.Key Responsibilities Answer real-time customer inquiries via phone, email, or chat regarding software issues Triage and...serp_jobs.internal_linking.show_more Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...serp_jobs.internal_linking.show_more A company is looking for a Customer Service Representative (Remote).Key Responsibilities : Respond to customer support tickets and resolve issues related to existing orders Manage high-volume pho...serp_jobs.internal_linking.show_more Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more 
Our work is powered by Redwire's proven portfolios that connect airborne and space-based systems and enable AI-enabled autonomous operations across multiple domains and orbits.The work here helps e...serp_jobs.internal_linking.show_more
Kavaliro is seeking an experienced and motivated leader to take on the role of Project Management (PM) Team Lead for our local Jacksonville client.
This position plays a key part in guiding the PM o...serp_jobs.internal_linking.show_more
The Customer Support Representative is responsible for handling incoming client and vendor account questions for either a dedicated assigned set of clients or any current clients utilizing our prod...serp_jobs.internal_linking.show_more A company is looking for a Supplier Success Professional (Customer Support).Key Responsibilities Provide professional support to all customers and assist with navigating the cloud application Ve...serp_jobs.internal_linking.show_more
Work From Home -Remote Text Quality Evaluator
Outlier • Jacksonville, FL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Bilingual Customer Support Consultant
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Customer Success Manager, Service Provider
Relativity • Jacksonville, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Software Engineer
Relativity • Jacksonville, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Release Engineer
Cloudera • Jacksonville, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Content QA Reviewer
Outlier • Jacksonville, FL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Engineer
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Advisor
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Bilingual Customer Support Specialist
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Bilingual Customer Support Technician
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Work From Home -Remote Content QA Reviewer
Outlier • Jacksonville, FL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Representative
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Support Specialist
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Text Quality Evaluator
Outlier • Jacksonville, FL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Process Lead - HCM and CRM (Salesforce Administrator, Sr. Lead)
Redwire Space • Jacksonville, FL, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Software Project Manager Team Lead
Kavaliro • Jacksonville, FL, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Representative
Cass Information Systems • Jacksonville, FL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocations • Jacksonville, Florida, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted