Mental Health Medical Assistant

Patient Care Coordinator (PCC) Float / Ketamine & Spravato Coordinator

This hybrid position combines the responsibilities of a Patient Care Coordinator (PCC) Float with the specialized duties of a Ketamine / Spravato Coordinator. The PCC Float provides coverage for standard patient care coordination across multiple clinic locations, ensuring smooth office operations when other PCCs are unavailable. In addition, this role supports the administration of ketamine and Spravato treatments under the supervision of a psychiatric provider. The ideal candidate is a Medical Assistant (MA) who is passionate about mental health, adaptable to the evolving field of psychedelic medicine, and dedicated to creating an exceptional patient experience.

Essential Functions

Patient Care Coordinator (Float) Responsibilities

• Travel between assigned locations as needed to support patient care and clinic operations.
• Greet and check-in patients upon arrival, ensuring a welcoming experience.
• Schedule and confirm patient appointments.
• Collect and update patient information in the EMR system.
• Answer phone calls and respond to patient inquiries.
• Coordinate referrals, follow-up appointments, and communicate with pharmacies.
• Assist with insurance verification, copays, billing processes, and payment collection.
• Call patients for reminders, follow-ups, and rescheduling.
• Provide administrative support to healthcare providers, including documentation and coordination.
• Open and prepare the office each day; maintain cleanliness and organization.
• Restock supplies and handle basic office upkeep.
• Provide coverage and support for multiple office lines when not covering another PCC.

Ketamine & Spravato Coordinator Responsibilities

Work Environment

Operates in a medical setting with some exposure to hazards requiring standard safety precautions. Requires standing, walking, sitting, and handling objects up to 20 pounds.

Position Type / Expected Hours of Work

Full-time, MondayFriday, 7 : 45 AM 4 : 45 PM. No nights, weekends, or major holidays. Remote work allowed (not required) on Fridays when no providers are in-office.

Travel

Regular travel is required between office locations. Additional $1.00 / hour float differential and mileage reimbursement provided per company policy.

Competencies

Required Education and Experience

Preferred Education and Experience

Benefits