Technical Account Manager

About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . The Role  As a Technical Account Manager (TAM) you will develop a deep understanding of the technical needs and be the technical advocate for a select set of Outreach’s largest and most strategic customers. You will be an integral part of the customer account team and will build strong relationships with and collaborate alongside Sales, Customer Success, Professional Services, Product and Engineering to help solve issues, advocate for your customer’s technical needs, and ensure your customers realize long-term, meaningful value and ROI from their use of Outreach. As a trusted product and business process expert, you will be a champion of your customers' use cases, implementation and installation. During executive business reviews, you will partner alongside the Customer Success team to ensure we’re meeting the customer’s technical needs. TAMs maintain all aspects of the technical relationship with the customer, including troubleshooting potential issues, advocating for product enhancements, partnering with engineering & sales and preparing customers for new releases and rollouts.  About the Team  The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed support professionals that answer questions, address challenges, and advocate for solutions that improve the Outreach customer experience. Location While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in  a reasonable proximity to the office in Seattle or Atlanta  so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events.

Your Daily Adventures Will Include

• Build deep long lasting relationships with and act as a trusted technical advisor for Outreach’s largest, most strategic customers
• Identify and troubleshoot to achieve a resolution and / or workaround for complex issues by identifying and using resources available from multiple sources
• Partner with the Account teams to represent Outreach in customer business reviews and regular meetings
• Monitor platform performance for the customer and identify vulnerabilities or opportunities to streamline and communicate your recommendations
• Identify areas to improve the customer's support experience
• Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Outreach services, sales, and product teams
• Ensure timely response and resolution to technical and product outstanding items
• Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities.
• Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and guidance
• Participate in customer-requested meetings and quarterly business reviews

Our Vision of You

Proficiency in the following : o CRM products (Salesforce and Dynamics preferred)o SSOo All layers of TCP / IPo VOIP systems (programmable voice providers such as Twilio preferred)o Basic understanding of Sales engagement platforms, RESTful APIs, group policyo Advanced knowledge of the latest Windows OS and Mac OS client

$95,000 - $135,000 a yearThe annual base salary range for this role is $95,000-$135,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations. Why You’ll Love It Here