Techlounge windows 11 Support - Cary NCE-Solutions • Cary, NC, United States
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Techlounge windows 11 Support - Cary NC
E-Solutions • Cary, NC, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong people skills and a knack for problem solving Excellent communication skills, both written and spoken Excellent time management skills and can make decisions quickly Previous experience supporting Investment Banking / financial environment is an advantage Knowledge of financial applications and MS Office suite of products Experience in customer service / support, client services, production support or technical support role working knowledge of Microsoft product such as O365, Teams, Windows OS 10 / 11. working knowledge of Windows OS 10 / 11, Apple Mac, and Mobile device (Apple, Android) Strong technical skills related to desktop, mobile, End User compute environment.
Required Skills :
- Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
- You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
- Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
- Provide customers with training and advice on DB related technologies and updates during service visit
- Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
- Educate and share with customers on new technology and processes to enhance technology adaption
- Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
- Utilise Service Now to record and track all incident related to service calls and appointments
Your skills and experience
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Nc • Cary, NC, United States
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