Account Manager

Job Description

Job Description

Description :

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don’t miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits.

• Two Medical Plan Options
• Health Savings Account
• Dental & Vision
• Employer Paid Life
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• And More

JOB SUMMARY : The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

SUPERVISORY RESPONSIBILITIES : None.

Requirements :

COMPETENCIES : To perform this job successfully, an individual should demonstrate the following competencies :

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE : High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS : None.

LANGUAGE SKILLS : Ability to read and interpret rental agreements. Ability to speak professionally and effectively to customers.

MATHEMATICAL SKILLS : Ability to calculate figures and amounts such as late fees, discounts, and percentages.

REASONING ABILITY : Ability to apply understanding to carry out instructions furnished in written or oral form.

COMPUTER SKILLS : To perform this job successfully, an individual should have knowledge of industry standard software.

OTHER QUALIFICATIONS :

PHYSICAL DEMANDS :

WORK ENVIRONMENT : The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.