Resort Royal Service Agent - Hotel Operator

Job Description

Your knowledge of the Fairmont Scottsdale Princess and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Director of Reservations and Royal Service, responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional, friendly and engaging service
• Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
• Processing all external and internal calls by redirecting calls or directly assisting the caller
• Answer email and guest inquiries in a timely manner
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Maintaining accurate records of guest calls to maintain data integrity
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Liaise with Sales and other departments as required
• Understanding of the hotel’s emergency procedures and dispatching as required
• Follow all safety policies
• Other duties as assigned

Qualifications

Additional Information

Your team and working environment :

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS