Metrology Equipment TechnicianCynet Systems • Santa Clara, CA
Metrology Equipment Technician
Cynet Systems • Santa Clara, CA
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job_description.job_card.job_descriptionStrong analytical and problem-solving abilities. Excellent customer service orientation and communication skills. Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices. Ability to install software and troubleshoot a wide range of applications. Flexible for travel to remote sites as required. Ability to lift up to 30 lbs at waist level. BS / BA in Computer Science, Information Systems, or an equivalent combination of education and experience. 1–3 years of experience in service delivery, end-user hardware / software configuration, and troubleshooting.
Job Description :
Pay Range : $35hr - $40hr
- Provide customer-facing technical support, including troubleshooting and resolving hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and related software.
- Manage service requests and ensure timely resolution through the Incident Management System.
- Coordinate with vendors and internal teams to provide end-user support and escalate issues as required.
- Provide IT support for onsite or offsite events, meetings, and disaster recovery situations.
- Document service requests, resolutions, and maintain accurate records of equipment and software inventory.
- Conduct limited training for users and operators and assist with departmental development activities.
- Ensure adherence to quality standards, regulatory requirements, and company policies.
- Contribute to knowledge base updates, training new staff, and coaching analysts.
- Prioritize tasks to ensure positive customer experience and timely resolution of issues.
Skills :
Qualification And Education :
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