Home Care Agency Scheduler Staffing Coordinator

Harmony at Home Senior Care -

Home Care Agency Scheduler / Staffing Coordinator

Location : Plano, TX (Must reside in Plano, McKinney, or nearby cities)

Employment Type : Full-Time | On-Site | Includes On-Call Rotation

About Harmony at Home Senior Care

Harmony at Home Senior Care provides compassionate, one-on-one in-home care for seniors across the Dallas / Fort Worth Metroplex. Our mission depends on strong coordination — because if care doesn’t happen, we don’t exist.

We’re looking for a Schedule Coordinator — a decisive, organized, and resilient leader who can manage the moving parts that keep our agency running each day.

This role isn’t about clerical work or sitting behind a desk — it’s about command, accountability, and immediate action . You’ll be trusted to make real-time decisions that keep clients safe and caregivers working.

This role is the heartbeat of our operations — and the right candidate will see it as both a challenge and an opportunity to make a real difference.

Who We’re Looking For

If you prefer a quiet, predictable office job, this is not the right fit.

If you thrive under pressure, love problem-solving, and believe accountability drives excellence — we’d love to meet you.

We’re looking for someone who is :

Strong-willed and assertive — not afraid to set expectations, enforce standards, and make firm scheduling decisions.

Decisive and fast-moving — can pivot quickly when caregivers call out, clients change needs, or schedules collapse.

Organized and disciplined — thrives on structure, accuracy, and accountability, with the ability to manage complex logistics and documentation.

Tech-savvy — proficient in EHR systems, spreadsheets, EVV, and digital scheduling tools.

Hands-on — caregiver experience is required; when coverage can’t be found for a shift, you will personally fill the shift and care for the client.

Flexible — available for office hours and rotating on-call coverage (approximately 1 weekend per month rotation).

Local — must live within 30 minutes of our Plano office and service area for quick response when needed.

Key Responsibilities

Oversee scheduling for all active clients and caregivers across the Dallas / Fort Worth & Houston region.

Proactively fill open shifts, resolve conflicts, and maintain 100% coverage wherever possible.

Manage caregiver attendance, call-outs, and shift replacements in real time.

Communicate professionally with clients, families, and field staff regarding schedule changes.

Track and document all updates accurately in our EHR and scheduling systems.

Monitor compliance with care plans, authorizations, and EVV requirements.

Step in to personally staff care visits when necessary to ensure continuity of care.

Collaborate closely with management on staffing forecasts, client satisfaction, and retention.

Participate in after-hours on-call rotation for urgent scheduling needs.

Qualifications

Minimum 2 years of home care, home health, or healthcare scheduling experience .

Prior caregiving experience required (CNA, HHA, or non-medical caregiver).

Strong leadership and communication skills — able to command respect while maintaining empathy.

Demonstrated ability to work under pressure, think critically, and act decisively.

High level of organization, detail orientation, and follow-through.

Proficiency in Google Sheets, GMail, Google Docs, and scheduling / EHR software. Preference to candidates familiar with SwyftOps .

Reliable transportation and proximity to Plano required. Must have your own car, valid unexpired driver's license, and valid unexpired car insurance.

Compensation & Benefits

Competitive hourly rate based on experience

On-call stipends and performance-based bonuses

Proactive Health management Benefits

401(k) with company match

Paid time off

Major holidays off

Ongoing professional development and training

Opportunities for advancement into management

Schedule

Office Hours : Monday–Friday, 8 : 00 AM – 5 : 00 PM (1 hour lunch)

On-Call Rotation : Shared among scheduling and management team (evenings / weekends as assigned)

Must have flexibility to adjust schedule for emergencies or coverage needs

How to Apply

Click Apply directly on this job posting, submit your resume , and complete the pre-screening questions .

Once your application has been received, our management and recruiting team will review your submission. If your experience aligns with our preliminary qualifications, we will contact you to schedule an interview.

The interview process includes :

Phone Screening – to review basic information and scheduling experience.

In-Person Interview – with the primary management team.

Final Interview – with remaining leadership if primary management considers you a strong fit.

With any questions, please email admin@harmonyathomeseniorcare.com .

Please do not call the office directly — our phone lines are reserved for clients and active employees. If we wish to move forward, we will contact you directly.