IS Telecommunications Engineer

About Shepherd Center

With five decades of experience Shepherd Center provides world-class clinical care research and family support for people experiencing the most complex conditions including spinal cord and brain injuries multi-trauma traumatic amputations stroke multiple sclerosis and pain. An elite center ranked by U.S. News as one of the nations top hospitals for rehabilitation Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Centers culture is one of hope humor and hard work. You will enjoy career growth strong relationships with co-workers strong support from leadership and fun activities that have ke pt over 1 2% of staff members working at Shepherd for more than 20 years .

The Telecommunications Engineer is responsible for ensuring 100% uptime and resilience of the Shepherd Center telephony systems including VoIP desk and captive wireless phones paging systems fax systems access control systems and enterprise-wide surveillance camera systems. This role covers implementation testing validation and maintenance of these systems with a focus on network integrity disaster recovery fault tolerance high availability and security. The engineer also provides Tier 3 Service Desk escalation support project resourcing operational support and advanced troubleshooting.

• Implement design build validation and maintenance of telecommunications systems including detailed system configurations and procedural / visual documentation.
• Upgrade programs / applications as required by manufacturers third parties and Shepherd Information Security for all telephony cameras and access control systems.
• Perform daily Moves Adds and Changes (MAC) of user configurations including software testing phone / fax profile management and group profile updates.
• Enforce established security standards and perform upgrades for telephony fax camera and access control systems.
• Execute change requests in accordance with system change control guidelines.
• Oversee maintenance and repair of equipment; manage third-party support contracts and repairs.
• Demonstrate expertise during system design and ongoing optimization ensuring infrastructure readiness for new build areas and successful transition from construction to production operations.
• Ensure system documentation and knowledge base articles are generated and maintained to current standards.
• Monitor telecom and facsimile system performance and report potential issues.

Stay updated on trends in telephony camera / surveillance and access control by researching new options and system functionalities.

Qualifications and Requirements

Education & Certifications

Experience

Technical Skills

Physical & Safety Requirements

Professional Attributes

Other Duties

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1