Customer Relationship Coordinator - Fashion Island

Description

The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.

A day in the life…

Directly execute Get Connected program, Megalist outreach, and other outreach lists

Self-motivated and driven to achieve appointment goals and sales results from lists

Actively seeks to increase business through email and phone outreach

Decision makers on procedure to offer customers best personalized experience

Book appointments for customers to work with sellers through BLVD requests or list contact

Partner with Store Managers in bringing customer initiatives to life in the stores

Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times

Work in store 5 days a week including Saturday

You own this if you have…

Customer facing experience; selling to customers, wardrobing & building a repeat business

Ability to work independently and effectively

Proven communication and interpersonal skills

Ability to drive the execution and completion of deliverables / initiatives on time and with appropriate rigor & urgency

Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting

Exemplary verbal and written communication skills

Capable of persuading customers to book appointments over the phone

Strong organization and follow-through skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

• Medical / Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.