Technical Support Analyst IIThermocopy of Tennessee, Inc. • Knoxville, TN, United States
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Technical Support Analyst II
Thermocopy of Tennessee, Inc. • Knoxville, TN, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociate's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Required : CompTIA Network+ Preferred : MD-10 Microsoft Endpoint Administrator + Mastering Endpoint Security Microsoft Teams Support + Using Teams + Configuring Teams 2-3 years in a technical support role Proficiency in Windows / macOS, Active Directory, Office 365 Familiarity with remote desktop tools and ticketing systems Moderate understanding of network technologies, security practices, and servers Experience with scripting (RMM & PowerShell) Experience with virtualization (VMware, Hyper-V) Experience in multi-site or remote support environments Strong communication and interpersonal skills Ability to explain technical concepts to non-technical users Analytical thinking and problem-solving ability
Job Type
Full-time
Description
Technical Support Analyst II
Location : Knoxville, TN
Job Type : Full-Time
Industry : MIT Services
About the Role
Are you ready to take your technical support career to the next level? As a Technical Support Analyst II , you'll be the go-to expert for resolving escalated IT issues, mentoring junior support staff, and contributing to system improvements. This role is ideal for professionals with hands-on experience in troubleshooting and a passion for delivering exceptional service in a dynamic, multi-site environment.
What You'll Do
- Provide advanced troubleshooting for desktop, network, and software issues
- Install, configure, test, and maintain hardware, software, and peripherals
- Act as a technical resource for end-users and Level I support staff
- Analyze user problems and implement corrective actions
- Document support activities and maintain system configuration records
- Lead small-scale hardware / software upgrade projects
- Train users and Level I support staff on systems and procedures
- Collaborate with senior analysts and vendors on complex issues
- Monitor system performance and recommend improvements
- Ensure compliance with software licensing and asset management
- Deliver remote or on-site support as needed
Requirements
Education & Certifications
MS-900 Microsoft 365 Fundamentals
CompTIA Security+
Experience & Technical Skills
Soft Skills
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Technical Support Analyst • Knoxville, TN, United States
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