Tech Team Lead-Change Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.

2. In this capacity, oversees others who perform programming and debugging activities.

3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.

4. Provides technical consultation on extremely challenging or unusual situations.

5. May lead large, complex projects related to improving processes or support capabilities.

6. May engage and mange external vendors.

7. Interprets internal / external business challenges and recommends best practices.

8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

9. Mentors less experienced teammates to build technical expertise.

10. May have people management responsibilities.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.

2. Deep specialized and / or broad functional knowledge.

3. Sound understanding of business and organizational strategies and processes.

4. Ability to interpret internal and external business challenges and recommend best practices.

5. Ability to lead complex projects.

6. Sophisticated analytical skills and the ability to solve complex technical and business problems.

7. Ability to influence others at senior levels to adopt a new perspective.

Preferred Skills :

• Bachelor’s degree in information technology, Computer Science, or related field
• 10+ years of experience in IT Change Management or a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and effectively in a matrixed team environment. - OR -
• Skilled at balancing independent execution with collaborative engagement across cross-functional, matrixed teams
• Clarity
• Archer
• Knowledge of ITIL or other IT service management frameworks
• Familiarity with regulatory compliance requirements
• Experience working in Financial Services Technology

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.