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Medical Support Assistant
Medical Support AssistantNitelines USA, Inc • Sheridan, WY, United States
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Medical Support Assistant

Medical Support Assistant

Nitelines USA, Inc • Sheridan, WY, United States
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  • serp_jobs.job_card.full_time
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Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

  • Medical Support Assistant

Pay rate : $26.50 per hour(1099).

Location : Sheridan VAMC 1898 Fort Road Sheridan, WY 82801.

Clinic Hours : Regular business hours : Monday-Friday 7 : 00 am-6 : 00 pm, excluding federal holidays. Personnel will work an 8-hour shift within the defined business hours.

Job Description :

  • Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
  • Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
  • Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
  • Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
  • Validates and update patient demographic information.
  • When records are received, the incumbent will ensure that all necessary health / administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
  • Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and / or other systems as needed.
  • Screens / receives phone calls in a courteous and timely manner.
  • Responds to telephone inquiries regarding delivery of services.
  • Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
  • Perform appointment scheduling, tracking, pre- and post- appointments contacts as required

    • Qualifications :

  • Shall be a resident of the United States of America.
  • Have a High School education or GED equivalent.
  • Oral and written proficiency with English.
  • Basic computer skills.
  • Type at least 50 WPM.
  • Basic medical terminology.
  • Minimum 6 months customer service experience.

    • PERFORMANCE STANDARDS

  • Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
  • MSA has general knowledge of use and check in of all patients via VetLink.
  • Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner.
  • Understands the roles and responsibilities of others in the team, participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with VA Staff. Performance must demonstrate the ability to adjust to change or work under pressure in a pleasant professional manner.
  • MSA will continuously update patient demographics, to include phone number, address, next of kin, emergency contact and insurance capture.
  • Proficiency and daily use of personal computers, Outlook, Teams, VISTA, CPRS, Lync, VetLink, and Consult Tracking Management (CTM). Retrieve and respond to voicemail within 48 business hours.
  • MSA has general oversight of the VA Point of Service VetLink. He / she reports malfunctions to the Lead MSA / Supervisor, who is monitored based on patient check-in flow and feedback, within operational day.
  • Knowledge in use of VA software such as CPRS, VISTA, CTM, VetLink, HSRM, PPMS, and other Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
  • Advanced MSA is responsible for workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports / metrics NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports.

    • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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    Medical Assistant • Sheridan, WY, United States

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