Tier 1 Support Technician (Houston)Focus Cloud Group • Houston, TX, US
Tier 1 Support Technician (Houston)
Focus Cloud Group • Houston, TX, US
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job_description.job_card.job_descriptionSolid understanding of core IT support concepts and troubleshooting techniques. Experience managing user accounts within directory or identity management systems. Familiarity with cloud-based identity and productivity platforms such as Azure, Entra, and Microsoft 365. Knowledge of PowerShell or other scripting languages (a plus). Willingness to learn and adopt automation and AI-driven tools. Strong organizational habits and attention to detail. Effective communication skills and comfort collaborating across different time zones.
Job Title : Tier 1 IT Support Technician
Location : Houston, TX (Onsite)
Schedule : MondayFriday, 8 : 00 AM 5 : 00 PM CST
Contract-to-hire position : 6 months contract before converting to fulltime.
Full time Target Salary : $55,000-65,000
Overview
Were looking for a resourceful and detail-focused Tier 1 IT Support Technician to join our client's technology team. Our client is in Oil & Gas.
Primary Duties
- Monitor, prioritize, and resolve incoming technical support requests.
- Create accounts for new team members and deprovision access for departing users.
- Maintain user records, groups, and organizational structure within directory services.
- Prepare, image, and distribute new hardware; set up workstations, monitors, and docking stations.
- Use PowerShell or similar scripting toolsas well as modern AI utilitiesto streamline workflows and automate recurring tasks.
- Support senior IT staff with more advanced projects when workload permits.
- Take on additional responsibilities as automation efficiencies increase.
Qualifications
Please apply with an up-to-date resume
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