Chief Experience Officer

Principal Responsibilities :

• Develop strategic business plans with financial projections and innovate new programs to consistently improve and maintain the JCC's value proposition among competitors
• Building upon the marketing efforts in place at the J, oversee the development of a strategic marketing plan to support audience development, membership recruitment and retention and generate revenue
• Supervise, mentor and guide department managers, identifying learning goals and providing training, certification and professional development opportunities team wide
• Review, assess, innovate and / or create new programs to ensure the JCC's prominence and attractiveness in the health and wellness space, focusing on holistic member-engagement and membership retention
• Ensure monthly and annual budget reconciliations, variances and projections, ensuring fiscal responsibility and transparency for all supervised departments
• Partner with the C-suite and the entire JCC staff to create meaningful experiences for JCC members and community participants on a day-to-day basis

Minimum Qualifications :