Quality Manager, East Region

Zoetis Reference Laboratories Quality Manager, East Region

Hybrid - Onsite in Louisville and potential for remote days

Summary :

The ZRL Quality Manager will carry out the important role of overseeing the Quality Management System for the East Region, including spoke labs and the Louisville location (ZRL's largest hub laboratory). Responsibilities will include training staff on the QMS and topics related to quality, non-conforming event (NCE) management, internal auditing, document control, policy / SOP writing, quality metric compilation / reporting, liaising with key leaders in other parts of the organization (e.g., medical, customer service, operations) and other quality related duties as assigned. The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of ZRL staff to ensure timely, appropriate and effective investigation and implementation of corrective / preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate / implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution.

Job Duties :

• Triaging, tracking and resolving reported non-conforming events
• Training staff on Quality Management System and topics related to quality
• Compilation and reporting of quality metrics
• Internal auditing, on location in Louisville and traveling to other ZRL labs
• Writing policies / SOPs and Document Control Duties
• Other duties as assigned

Education / Experience :

Technical Skills Required :

Preferred skills :

Physical Position Requirements :

Full time

Regular

Colleague

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