Talent.com
Technical Consultant Implant
Technical Consultant ImplantDDS Lab • TAMPA, FL
Technical Consultant Implant

Technical Consultant Implant

DDS Lab • TAMPA, FL
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Details

Description

The Technical Consultant Implant position is responsible for technical support to our customers in relation to crown and bridge, digital, removables, or ortho products. The position ensures that the manufacturing team receives complete prescription and work instructions to aid in proper fabrication.

This position is a combination of client interaction ensuring customer satisfaction / retention, system / database administration, and clarification of prescription non-conformances prior to fabrication. This selected individual will assist the department to provide our customers with prompt, attentive communications.

Responsibilities

  • Provide phone consultation and technical advice to customers including doctors and dental office staff.
  • Provide recommendations to customers on appropriate material options for best product outcome.
  • Make outbound calls to dental office customers to resolve out of production case issues.
  • Evaluate case issues and provide alternative solutions to customers in order to prevent remakes.
  • Maintain daily call.
  • Ensure call communications are properly documented in the customer relationship management system (LabTrack / CRS) including saving and attaching photos to case records.
  • Maintain key performance indicators for call productivity such as case turnaround time and call volume.
  • Accurately represent DDS Lab products and warranties.
  • Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management.
  • Provide support to Account Management and Inside Sales teams by proactively accepting escalated technical calls transferred from non-technical staff.
  • Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements.
  • Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards.
  • Comply with safety and health protocols.

Skills

  • Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience.
  • Understand application of Fixed case materials and solutions.
  • Ability to problem solve within a limited time frame while a customer is on the phone.
  • Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases.
  • Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area.
  • Superior attention to detail.
  • Dependable and reliable; willing to take on needed duties to fulfill the goals of this operation and take responsibility for one’s own actions.
  • Ability to respond to angry and aggressive customers in a professional manner.
  • Ability to adhere to assigned schedule and to dress code standards.

    • Qualifications

  • Minimum 4 years’ experience as a Dental Lab Technician.
  • High School Diploma or GED required.
  • Understand application of Fixed case materials and solutions.
  • Fluent in written and spoken English.

    • Special Position Requirements

  • CDT preferred
  • Prior experience in a dental lab preferred
    • serp_jobs.job_alerts.create_a_job

    Technical Consultant • TAMPA, FL

    Job_description.internal_linking.related_jobs
    EP Tech

    EP Tech

    BayCare Health System • Tampa, FL, United States
    serp_jobs.job_card.full_time
    BayCare is looking for its newest EP Tech in Tampa, FL.The EP Tech serves as a member of the Cardiovascular and Interventional Services Team assisting in the performance of diagnostic and invasive ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Leasing Consultant

    Leasing Consultant

    The Scion Group • Lark on 42nd, Tampa, Florida, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Want to learn more about The Scion Group? We are interested in every qualified candidate who is eli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Technical Product Support Analyst II

    Technical Product Support Analyst II

    Inovalon, Inc. • Tampa, FL, United States
    serp_jobs.job_card.full_time
    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and ec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CT Technologist

    CT Technologist

    HealthCare Support • Tampa, FL, US
    serp_jobs.job_card.full_time
    HealthCare Support is actively seeking a.Daily Responsibilities FortheCT Technologist.Performs CT procedures at a technical level not requiring constant supervision of technical detail.Obtains pati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Installation Technician 1

    Installation Technician 1

    Rite-Hite Company • Tampa, FL, United States
    serp_jobs.job_card.full_time
    ESSENTIAL DUTIES AND RESPONSIBILITIES.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Timely and proper inspection, repair, maintenance, a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Workday Integration Consultant

    Workday Integration Consultant

    Artech • Thonotosassa, FL, United States
    serp_jobs.job_card.full_time
    Required Skills & Qualifications.Workday Studio, EIB, Core Connectors).Excellent problem-solving and communication skills. Additional skills or certifications that enhance the candidate's profile.Ex...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Cytotechnologist

    Cytotechnologist

    Quest Diagnostics • Temple Terrace, FL, United States
    serp_jobs.job_card.full_time +1
    Cytotechnologist - Tampa, FL - Monday through Friday flexible day shift hours.Relocation assistance will be considered.Salary offers are based on a wide range of factors including relevant skills, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CONTROLS TECH

    CONTROLS TECH

    Moffitt Cancer Center • Tampa, FL, US
    serp_jobs.job_card.full_time
    The Controls Technician is a subject matter expert related to Building Automation Systems, their.This position will responsible for implementing, troubleshooting, and maintaining a variety of compo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Contractor Support Analyst

    Contractor Support Analyst

    Teco Energy • Tampa, FL, US
    serp_jobs.job_card.full_time
    Our People Power Everything We Do.At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We've been lighting the way for West ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Technical Consultant (Microsoft 365 / Cloud Services)

    Technical Consultant (Microsoft 365 / Cloud Services)

    Lucayan Technology Solutions LLC • Tampa, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Overview Lucayan Technology Solutions is seeking Technical Consultants, to provide technical consulting, support, and troubleshooting for Microsoft 365 (M365) services.Multiple positions ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Service Tech 1

    Service Tech 1

    Rite-Hite Company • Tampa, FL, United States
    serp_jobs.job_card.full_time
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Architecture Consultant (Microsoft 365 / Power Platform)

    Architecture Consultant (Microsoft 365 / Power Platform)

    Lucayan Technology Solutions LLC • Tampa, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Remote Clearance Required : Public Trust (Minimum Background Investigation – MBI) Employment Type : Full-Time Overview Lucayan Technology Solutions is seeking Architecture Cons...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    D365 Business Central Consultant

    D365 Business Central Consultant

    Qorali • Tampa, FL, United States
    serp_jobs.job_card.full_time
    Qorali are working in partnership with.They have a D365 Solution across multiple sites globally.This position to to join their Centre of Excellence team and overseeing with their D365 Business Cent...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Consultant

    Sr. Consultant

    Jabil • Tampa, FL, US
    serp_jobs.job_card.full_time
    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER.We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply cha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Specialty Sales Consultant, Idiopathic Hypersomnia -Atlantic Southeast (Remote)

    Specialty Sales Consultant, Idiopathic Hypersomnia -Atlantic Southeast (Remote)

    Jazz Pharmaceuticals • Tampa, FL, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you are a current Jazz employee please apply via the Internal Career site.Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Cath Lab Tech - $2176.2 / Week

    Travel Cath Lab Tech - $2176.2 / Week

    Uniti Med • Tampa, FL, US
    serp_jobs.job_card.full_time
    Uniti Med is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Tampa, FL.Shift : Inquire Start Date : 01 / 05 / 2026 Duration : 13 weeks Pay : $2176. Uniti Med provides career opport...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr. OCM Consultant Job Details | Black & Veatch Family of Companies

    Sr. OCM Consultant Job Details | Black & Veatch Family of Companies

    Florida Staffing • Tampa, FL, US
    serp_jobs.job_card.full_time
    Location : Overland Park, KS, US Ann Arbor, MI, US Atlanta, GA, US Charlotte, NC, US Dallas, TX, US Houston, TX, US Jacksonville, FL, US Orlando, FL, US Phoenix, AZ, US Cary, NC, US Tampa, FL, US Tu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    AML Consultant

    AML Consultant

    Deloitte • Tampa, FL, US
    serp_jobs.job_card.full_time
    AML Consultant - Project Delivery Specialist - Regulatory, Risk & Forensic Operate.Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted