Support Engineer (Ann Arbor)

Company Description

Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company specializes in delivering state-of-the-art ONYX Distributed Acoustic Sensing (DAS) units, known for their unparalleled sensitivity. Utilizing AI-based algorithms trained on over 1,000,000 hours of real-world data, Sintela provides advanced solutions for various industries. The organization is committed to innovation and excellence, driving cutting-edge developments in the field of fiber optic sensing.

Role Description

This is a full-time, on-site Support Engineer role based in Ann Arbor, MI. Responsibilities include providing technical support for existing systems, troubleshooting hardware and software issues, assisting customers in resolving technical queries, and ensuring smooth system operations. The role also involves integrating feedback from customers to improve service quality and system performance.

Qualifications

• Experience in Troubleshooting and providing Technical Support for hardware and software systems
• Strong Customer Support and Customer Service skills with a focus on client satisfaction
• Proficiency in working with various Operating Systems
• Ability to communicate effectively and provide solutions in a fast-paced environment
• Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
• Previous experience in the fiber optic sensing or a related technology field is an advantage
• Availability to work on-site in Ann Arbor, MI