Technical Support Specialist

Experienced Information Technology Executive

Company Description

DirectPointe 7, Inc. was founded in 2010 to provide enterprise-level technical support services at an affordable price. With over 30 years of leadership experience, DirectPointe specializes in advanced technical support, systems management, and architecture design. Our high-quality services aim to help customers save money, increase profitability, and gain a competitive advantage through technology. All our services utilize U.S.-based resources, combining remote support with proactive maintenance, monitoring services, and award-winning software solutions to deliver reliable results.

Role Description

This is a full-time hybrid role for a Technical Support Specialist based in Orem, UT, with some work from home flexibility. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, offering customer support, and ensuring customer satisfaction. Day-to-day tasks include responding to customer inquiries, analyzing technical problems, and resolving issues in a timely manner.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Satisfaction skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Experience in technical support roles is a plus
• High school diploma or equivalent; a degree in a related field is preferred

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location

Orem, UT

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