Clinical Office Assistant

Who you are : We are looking for Clinical Office Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care. Clinical Office Assistants are the first face and point of contact with our patients. You will be challenged to be an efficient task-master while at the same time providing a human touch and an excellent overall patient experience. Many people excel in one of these areas, but it takes someone with a special combination of skills and character to do both. To be successful, you need to enjoy interacting with people from diverse backgrounds, to feel energized by a fast-paced clinic environment, and remain cool under pressure even when serving a person who is upset, disrespectful, or impatient. You should have a successful history of being responsible, reliable and capable of solving problems while being friendly and helpful in seeking ways to support other care team members.

Major Areas of Responsibility include but are not limited to :

Customer Service

• Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
• Determine source of payment by verifying program eligibility in government or insurance plans.
• Collect payment for services rendered, operate cash register, and maintain an accurate till.
• Hear and resolve patient complaints or escalate appropriately.
• Participate in problem-solving to assure targets for revenue and customer satisfaction are met.
• Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
• Schedule, confirm, and process appointments.

General Office Duties

Commitment to Quality

Minimum Job Requirements

Knowledge

Abilities

Other Certifications and Experience