Reservations & Guest Relations Coordinator

Somni, recently awarded three Michelin stars , is seeking a highly organized, polished, and guest-focused Reservations & Guest Relations Coordinator . This role is essential to the seamless operation of the restaurant and serves as one of the first points of contact for our guests.

The Reservations Coordinator will manage all reservations under the supervision of the General Manager , ensuring accurate planning and smooth service flow.

All administrative responsibilities , communication with partners, and internal support tasks will be carried out directly under Chef Aitor Zabala (Chef / Owner) .

Ideal candidates will have experience in fine dining, exceptional communication skills, and a genuine appreciation for elevated hospitality.

Responsibilities Reservations & Guest Communications

(Supervised by General Manager)

Manage the reservation system with precision, including seating plans and waitlist coordination

Communicate with guests via email, phone, and booking platforms in a warm and professional tone

Confirm reservations and communicate pre-arrival details

Record guest notes, dietary needs, and preferences to ensure seamless service

Support the General Manager in maintaining reservation flow and service readiness

Guest Relations

Represent Somni’s hospitality philosophy as one of the first voices guests encounter

Assist with VIP coordination and special requests

Maintain positive relationships with concierges, hotel partners, and industry contacts

Support guest arrival experience when necessary

Administrative & Operational Support

(Reporting directly to Chef Aitor Zabala)

Assist the Chef / Owner with administrative tasks, including email correspondence

Help coordinate communication with partners, collaborators, and external contacts

Prepare documents, schedules, and organizational materials as needed

Maintain databases of guest information, preferences, and important contacts

Support planning for private events and special projects

Provide general operational support across departments when needed

Ensure all administrative work reflects Somni’s standard of professionalism and accuracy

Skills & Aptitudes

Outstanding written and verbal communication

High attention to detail and strong organizational ability

Ability to multitask and stay calm in a fast-paced environment

Warm, empathetic, and guest-centered personality

Professional, polished appearance and demeanor

Problem-solving ability, initiative, and adaptability

Ability to work collaboratively with leadership and team members

Qualifications

Experience in hospitality, reservations, or administrative roles (fine dining strongly preferred)

Familiarity with reservation platforms (SevenRooms, RESY, OpenTable, etc.)

Strong administrative and email communication skills

Excellent interpersonal skills

Comfortable working under the direct guidance of the Chef / Owner

Understanding of food, wine, and dietary basics (preferred but not required)

Physical & Schedule Requirements

Ability to work evenings, weekends, and holidays as needed

Ability to sit or stand for extended periods

Flexibility to support FOH operations during service

Work in both administrative and guest-facing settings