Executive AV Technology Specialist

Job Summary

As the Executive AV Technology Specialist for the President’s office and the University Executive Operations Team (UEOT), provide unparalleled concierge-level audiovisual support. This role reports directly to the VP, Chief of Staff and combines technical expertise with executive service, ensuring seamless operations during critical events and day-to-day activities. Collaboration with centralized IT is essential, with a dotted line reporting structure to IT to maintain alignment with IT standards and procedures while serving the President’s office.

This position involves travel to various locations and campuses within the US with possible international travel. Given the nature of handling confidential information, it demands a high level of professionalism, discretion, and adherence to privacy protocols. Knowledge, Skills and Abilities A. Skills, knowledge, and abilities required for this position.

• Committed to working in an organization that values and promotes diversity, equity, inclusion and anti-racism.
• Strong customer service background with executive-level interactions.
• Demonstrated expertise in AV systems for critical events.
• Experience with AV control systems.
• Experience with digital AV systems.
• Advanced technical proficiency in audiovisual systems and executive-level support.
• Strong collaboration skills to work effectively with centralized IT and other stakeholders.
• Ability to maintain a strong presence within the IT community while reporting to the President’s office.
• Experience in high-stakes AV support, including event coordination and troubleshooting.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.

Required Qualifications

Minimum of 2 years of experience in executive-level AV support or related field.

Experience working in an educational institution or similar environment. Preferred Qualifications Bachelor’s degree in a related field Essential Job Duties Key Responsabilities Executive Concierge Services : Provide concierge-level AV support for all key events of the President’s office, including UEOT meetings, Board meetings, and other special events. Liaise with the Special Events departments and outside entities where events are being held to ensure seamless AV setups and support. Key Responsabilities Oversight, Collaboration, and Coordination : Provide oversight and leadership in AV support for events, meetings, and day-to-day operations of the President’s office. Collaborate with centralized IT, special events departments, and external vendors to coordinate AV setups, equipment rentals, and technical support for events as needed. Ensure seamless execution of AV services by maintaining effective communication channels and coordinating resources as needed. Key Responsabilities Technical Support and Troubleshooting : Respond to support requests, troubleshoot technical issues, and provide solutions to ensure optimal performance of AV systems during events and regular operations for the President’s office. Key Responsabilities Backup Plan Coordination : Develop and implement backup plans for AV setups and support in collaboration with IT. Coordinate with IT to ensure redundancy and continuity of AV services in case of equipment failures or technical issues during events. Additionally, collaborate with the President’s office to provide backup support to IT for urgent campus needs, ensuring seamless operations and technical assistance as required. Key Responsabilities Travel Support : Travel with the President’s office to multiple locations and campuses, providing on-site AV support and ensuring equipment readiness for events and meetings. Key Responsabilities Inventory Management : Maintain and track AV inventory for the President’s office, ensuring availability of equipment for events and day-to-day operations. Coordinate with procurement and IT teams for inventory updates and replacements as needed. Key Responsabilities Quality Assurance : Conduct quality checks on AV setups, equipment functionality, backup systems, and event support to ensure high standards of service delivery and customer satisfaction. Key Responsabilities Documentation and Training : Maintain documentation of AV setups, configurations, backup plans, and troubleshooting procedures. Provide training to staff members on backup procedures and coordination with IT for seamless transitions.

Key Responsabilities

All Other Duties as Assigned : Perform additional tasks and responsibilities as directed by supervisory personnel, contributing to the overall efficiency and effectiveness of AV support services

Posting Details Continued Work Schedule Monday through Friday, 8 AM to 5 PM , nights and weekends as necessary Working at WesternU

We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and / or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.

We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally,

Expected Pay Scale Minimum $30.00 Maximum $37.00