Project Engineer

Job Title : Project Engineer FLSA Status : Exempt

Department : Technical Services Reports To : Director of Implementation and Engineering

JOB SUMMARY

The Project Services Engineer position will model the Netrio mission vision and values each

day functioning as a guide for daily accountabilities and responsibilities. This role will

concentrate on leading the implementation of new hardware and solutions and the research

and development of project proposals. This role includes creating and vetting project sales

proposals creating implementation plans and coordinating schedules with the client and Project

Manager completing new solution implementations and providing escalation support to other

Project Technicians and Project Engineers.

KEY RESPONSIBILITIES

Demonstrate Netrios core values and culture through daily work and expectations.

Maintain concise communication within the Netrio team.

Contribute to the overall success of the team and the organization.

Work closely with teammates to develop an exceptional Technical Operations

department.

Provide recommendations and decisions on project urgency influencing priorities for

project delivery.

Provide feedback on day-to-day interactions with individual technicians teams and

customers.

Foster a collaborative approach with the Client Services Team to support the overall

progress of Operations.

KEY COMPETENCIES

Technical Expertise

Strong knowledge of engineering installation and support for technical projects

involving firewalls switches wireless solutions and servers.

Problem-Solving

Excellent troubleshooting skills and the ability to resolve complex technical issues

quickly and efficiently.

Project Management

Ability to manage project workflows timelines and deliverables ensuring projects are

completed on time within scope and budget.

Collaboration

Works effectively with cross-functional teams including Sales Support and Project

Management to ensure successful project execution.

Communication

Clear and concise in both written and verbal communication especially in conveying

technical information to non-technical clients.

Continuous Improvement

Focus on automating processes and improving efficiencies using scripting and other

tools along with a commitment to learning new technologies and methods.

Client-Centric Mindset

Demonstrates a commitment to client satisfaction by providing timely support clear

expectations and high-quality technical solutions.

QUALIFICATIONS

Required :

5 years of technical support helpdesk or field experience preferred

Microsoft Certified (MCSE certification) or equivalent technical experience and expertise

Proven ability in technical troubleshooting and resolving complex issues

Ability to recognize when technical issues require escalation or additional support

Strong experience in the implementation and support of technical projects involving

hardware such as firewalls switches wireless solutions and servers

Strong communication skills with the ability to clearly present technical information to

clients and internal teams

Experience following written procedures and thoroughly documenting work

Ability to work collaboratively within a team and contribute to project success

Ability to pay attention to detail while considering the bigger picture

Willingness to take ownership of job responsibilities and work independently as needed

Ability to lift up to 25 lbs and perform physical installation of equipment at customer sites

Valid Drivers License reliable automobile and valid insurance

Preferred :

Experience in the cybersecurity or managed services industry

Experience with tools like Ingram Line of Business SolarWinds ConnectWise ServiceNow and

SharePoint

Familiarity with scripting and automation of project processes to improve efficiencies

Experience in working with vendors coordinating deliveries and managing project

proposals

WORK ENVIRONMENT BENEFITS

Netrio offers a hybrid work environment prioritizing work-life balance continuous learning and

a supportive team culture. We invest in our people by providing comprehensive benefits

including : Competitive salary

Comprehensive benefits package

Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions

of the occupation described and shall not be construed as a detailed description of all the

work requirements that may be inherent in the occupation

Key Skills

Primavera,Microstation,Bluebeam,Construction Estimating,Construction Experience,ProCore,Mechanical Engineering,Project Engineering,Project Management,Autocad,Project Management Software,Microsoft Project

Employment Type : Contract

Experience : years

Vacancy : 1