Technology Support III SpanishPortugueseJPMorganChase • Tampa, Florida, USA
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Technology Support III SpanishPortuguese
JPMorganChase • Tampa, Florida, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_description3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with one or more general purpose programming languages and / or automation scripting Working understanding of public cloud Ability to speak Spanish and / or Portuguese Experience in leadership and people management
Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in High Growth Technology group you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
Preferred qualifications capabilities and skills
Key Skills
Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
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