Technical Account Manager - Anti-Fraud Operations Integration

Job Description

Job Description

About Us :

Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. Our Mosaic platform combines advanced fraud detection, machine learning-driven risk assessment, and real-time decision-making across customer journeys. As we continue to grow, we're seeking a dedicated and customer-focused Technical Account Manager (TAM) to join our team and lead the integration and deployment of our Mosaic's platform Detection and Response Service (DRS) for fraud prevention.

Role Overview :

As a Technical Account Manager at Transmit Security, you will be a crucial part of our Customer Success team, working closely with clients to ensure the successful deployment and operationalization of DRS across their fraud operations. You'll guide customers through the entire integration process, ensuring that DRS is seamlessly incorporated into their digital environments, from web and mobile applications to backend systems. You'll also provide expertise on fraud prevention processes and work with fraud teams to optimize the use of our platform.

Key Responsibilities :

• Customer-Facing Integration Support : Lead the technical integration and deployment of DRS in customer environments. Provide hands-on support during implementation, testing, and all other post-sales stages, guiding clients through a structured 5-stage deployment process (scoping, integration, testing, go-live, and optimization).
• Fraud Ecosystem Expertise : Leverage your experience with fraud prevention tools and ecosystems (e.g., BioCatch, IBM Trusteer, ThreatMetrix, Behaviosec) to advise clients on best practices for integrating DRS and improving fraud detection capabilities.
• Fraud Operations Process Integration : Work closely with client fraud operations teams to map existing fraud workflows to DRS capabilities. Ensure smooth integration with case management systems, fraud alert routing, and backend data repositories.
• Project Management : Coordinate deployment schedules, track progress, and ensure timely delivery of the integration. Apply your project management skills (PMP certification is a plus) to ensure milestones are met, and risks are mitigated throughout the deployment.
• Training and Enablement : Educate customers on using DRS analytics and dashboards, providing training to fraud teams on how to utilize DRS data for investigations and decision-making. Develop documentation and runbooks to ensure that teams can operate independently.
• Cross-Functional Collaboration : Work with product, engineering, and support teams to address customer feedback, optimize DRS performance, and implement new use cases. Collaborate with Customer Success, Product Management, Engineering and Sales teams to ensure customer satisfaction and success.
• Ongoing Relationship Management : Act as the primary technical point of contact for your customers post-deployment. Working with a cross functional team, handle escalations, and help clients optimize DRS to meet their evolving fraud prevention needs.
• Roadmap Presentation & Advisory : Present solution roadmaps and act as a trusted advisor on anti-fraud strategies and best practices. Engage confidently with Fraud Architects, Developers integrating APIs / SDKs into applications, and Fraud Operations teams to align business goals with technical execution.

Required Qualifications :

Preferred Qualifications :

What We Offer :

Flexible Work Environment : Remote work options available for North American candidates.

Collaborative Team Culture : Join a passionate and innovative team committed to making a difference in the security and fraud prevention space.

The OTE salary range for this position is $170,000 - $200,000.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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