General Manager

General Manager

About the Company  (Relocation assistance is available - Located in East Central CA)

This established, employee-owned retail and building materials organization is known for serving both DIY customers and professional contractors with expertise, integrity, and exceptional service. The company values long-term relationships, operational excellence, and community-focused business practices. As an employee-owned operation, the team enjoys a competitive compensation package that includes base salary, performance bonuses, retirement benefits, stock ownership options, comprehensive healthcare, and paid time off.

Position Overview

The General Manager (GM) is the senior operational leader responsible for overseeing all retail, distribution, and administrative functions across multiple locations. This role ensures that day-to-day operations run smoothly, financial and performance goals are met, and the company’s mission of delivering outstanding value and customer service is upheld.

The GM will lead department managers, guide strategic initiatives, support financial oversight, and champion continuous improvement across the organization. This individual plays a critical role in operational planning, inventory management, staffing, customer experience, profitability, and long-term business growth.

Key Responsibilities

Operational Leadership

Direct all daily operational activities across retail and distribution facilities.

Ensure each department meets productivity, safety, customer service, and profitability goals.

Implement best practices for store operations, logistics, merchandising, and facility management.

Monitor KPIs and operational metrics to drive performance improvements.

Oversee inventory management processes, turnover, shrink control, purchasing support, and workflow efficiency.

Financial & Strategic Management

Partner with ownership and department leads on annual budgeting, forecasting, and performance tracking.

Support financial reporting accuracy by ensuring operational data is recorded and communicated effectively.

Analyze sales trends, margins, cost structures, and operational performance to improve profitability.

Guide resource planning, capital expenditures, and strategic business initiatives.

Evaluate ROI for facility upgrades, equipment, product lines, and expansion opportunities.

Team Leadership & Development

Lead, mentor, and support department managers and frontline supervisors.

Foster a culture of accountability, teamwork, professional growth, and operational excellence.

Oversee recruitment, staffing levels, scheduling, and employee development programs.

Maintain strong cross-department communication to ensure aligned goals and collaborative problem-solving.

Customer & Community Engagement

Ensure a high-quality customer experience across all locations.

Support product knowledge training, service standards, and community engagement.

Represent the company’s values and mission through hands-on, visible leadership.

Compliance & Risk Management

Ensure operations comply with all federal, state, and local regulations.

Oversee safety programs, loss prevention, and internal control practices.

Support oversight of key business functions such as AR / AP, credit policies, and cash-handling procedures.

Maintain readiness for external audits, reviews, or inspections.

Required Qualifications

Bachelor’s degree in Business Administration, Management, Operations, or a related field, or equivalent experience.

7+ years of progressive leadership experience within retail, building materials, distribution, or similar operational environments.

Proven success managing multi-location operations or large-scale departments.

Strong financial and analytical acumen.

Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications

Experience in retail, building materials, construction supply, manufacturing, or distribution.

Proficiency with ERP systems and comfort with data-driven decision-making.

Familiarity with inventory management, supply chain principles, and operational planning.

Background in employee-owned or small-to-mid-sized business environments is a plus.

Core Competencies

Operational excellence

Strategic leadership and planning

Financial and business acumen

Team development and coaching

Customer service mindset

Continuous improvement orientation

Strong analytical and decision-making skills

Culture & Benefits

This company is known for its strong sense of community, teamwork, and long-standing reputation for service. Employees enjoy :

A culture that values integrity, collaboration, and hands-on leadership

A supportive, employee-owned work environment

Opportunities to make a direct impact on business decisions

A balanced lifestyle with access to outdoor recreation and community connections

Competitive salary, bonus structure, retirement benefits, healthcare coverage, paid time off, and employee discounts

For immediate consideration, please reach out directly :

bill.schellhas@gogpac.com

605-679-9922

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.