Entry-Level Client Success Specialist

FOR IMMEDIATE HIRING : YOUR NEW CALLING (Entry-Level Client Success Specialist)

Do you have a knack for solving problems while making people feel heard and valued? If so, our team could benefit from someone like you! We seek a compassionate and motivated Client Success Specialist to ensure customers have an amazing experience with Frontier. We need someone who can jump in and make an immediate impact and be the helpful hand behind a top-tier brand. And yes, this is a performance-driven role where your hard work pays off - literally.

Why Work Here?

If you’re passionate about sales, marketing, and making a difference, Elite Direct Management is looking for individuals who want to take their careers to new heights. We are invested in your professional development and will provide the tools and resources necessary for you to thrive. If you’re ready to pursue a fulfilling and rewarding career, APPLY TODAY because we’re here to help you achieve greatness!

Your Day-To-Day as a Client Success Specialist

• Engage with new and existing customers to sell and introduce them to new services and promotions from Frontier Communications.
• Build lasting relationships with customers by providing outstanding service and support.
• Act as the primary point of contact for clients, addressing their questions, and resolving any issues with patience and a positive attitude.
• Educate customers on product features and benefits, ensuring they get the most value out of their services.
• Conduct regular check-ins to gauge customer satisfaction and identify opportunities for upselling or cross-selling.
• Proactively anticipate customer needs and suggest solutions before problems arise.
• Collaborate with fellow Client Success Specialists to ensure a smooth and seamless customer journey from sale to service.
• Contribute to a culture of continuous improvement by providing feedback on customer trends and pain points.