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Licensed Customs Brokerage Import Manager
Licensed Customs Brokerage Import ManagerFreightTAS LLC • New York, NY, US
Licensed Customs Brokerage Import Manager

Licensed Customs Brokerage Import Manager

FreightTAS LLC • New York, NY, US
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Customs Brokerage Import Manager . Licensed Required

Department : Customs Brokerage

Level : Manager / Supervisor

Overview :

Salary Range : $85,000–$125,000

Position Summary

The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements.

Responsibilities

Essential Duties and Responsibilities

  • Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy.
  • Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers.
  • Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding.
  • Ensure accurate documentation is created and transmitted to government agencies. Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations.
  • Represent customers to CBP as needed.
  • Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training.
  • Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates.
  • Review and enhance account profitability, billing accuracy, and timeliness.
  • Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts / rates with delivery agents.
  • Prepare monthly reports for management.
  • Train and onboard new staff.
  • Conduct entry audits.
  • Support accounts receivable collections when needed.

Customs Brokerage Responsibilities

In certain branches, the Import Manager oversees customs brokerage activities and functions as the broker of record. Responsibilities include :

  • Serving as the licensed broker responsible to US Customs.
  • Interfacing with government agencies and maintaining positive relationships.
  • Maintaining customer bond and power of attorney files.
  • Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution.
  • Managing the audit program to ensure continual compliance.
  • Conducting audits and assessing import compliance on all customs brokerage files.
  • Ensuring JSOX compliance.

    • Requirements

    Supervisory Responsibilities

  • Supervise Import Supervisors and staff.
  • Interview, hire, and train employees.
  • Plan, assign, and direct work.
  • Appraise performance, reward, and discipline employees.
  • Address complaints and resolve problems in accordance with company policies and applicable laws.

    • Qualifications

    Education and Experience

  • Associate degree required; bachelor’s degree preferred.
  • Minimum 5 years of experience handling imports.
  • At least 3 years of supervisory experience.
  • Equivalent combinations of education and experience may be considered.

    • Customs Broker License

  • A Customs Broker’s License is required in small and medium-sized branches where the Import Manager directly oversees CHB functions.
  • A license is preferred but not required in larger branches where a licensed broker has direct CHB responsibility.
  • A Customs Broker’s License is required

    • Essential Job Functions

  • Strong customer service and communication skills with the ability to handle a wide range of people and inquiries.
  • Excellent organizational and time management skills.
  • Ability to manage multiple priorities and lead a profit center.
  • Capable of reporting on revenue generation, profit, and loss.

    • Benefits

    A comprehensive benefits package is offered, which may include :

  • Medical, Dental, and Vision coverage beginning the 1st of the month after hire.
  • 401(k) with company match.
  • Flexible Spending Accounts.
  • Life and AD&D Insurance.
  • Short- and Long-Term Disability.
  • Tuition Assistance Program.
  • Commuter Benefits.
  • Paid vacation and additional perks.

    • All benefits are subject to eligibility requirements and policy terms as provided by Human Resources.

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