Call Center Collections Supervisor

Join Our Growing Team at Source Receivables Management!

We are currently seeking a motivated Collection Supervisor to lead a team of collection agents in achieving collection goals in a professional, compliant, and performance-driven environment. This role is critical to the success of our collection operations and requires strong leadership, industry knowledge, and a commitment to excellence in service and compliance.

Key Responsibilities :

• Team Supervision :

Supervise and manage a team of collection agents.

Train on collection and negotiation techniques, compliance protocols, and collection system as required.

Conduct regular one-on-one meetings and performance reviews with team members and provide feedback.

Ensure team adheres to all applicable laws (FDCPA, FCRA, etc.).

Generate and analyze daily / weekly reports on collections, promises to pay, and agent performance.

Handle escalated consumer calls and resolve complaints or disputes effectively.

Qualifications :

Preferred Attributes :

Equal Opportunity Employer :

Source Receivables Management is an Equal Opportunity Employer, and we welcome candidates from all backgrounds to apply. We are a Certified Woman Owned Enterprise.

Job Posted by ApplicantPro