Director, Customer Business Unit

Global Business Unit Director

The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. Additionally, this role will interface with the Technical Director of the GCBU in reference to technical issues and design projects. The Director is responsible to manage the overall relationship with the customer including, but not limited to, the following responsibilities :

• Contract and commercial management
• Account profitability and financial performance
• Overall Customer Satisfaction
• Developing and executing Account Plans for growth
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Identifying customer needs and expectations and opportunities for growth
• Supporting Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites
• Assurance of critical customer and contractual KPIs, with a focus on always knowing your performance
• Ensure rapid issue resolution on customer and KPI issues and performance gaps

Will typically manage a customer portfolio or sub-division with $1B plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BU. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations & / or establishing new strategic direction that is site / multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec & / or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects / programs are on schedule. Projects / programs include : MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress / status reporting occurs. Manages current & planned programs to achieve planned revenue and profitability. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems / issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing / bid preparation process & contract development. Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction. In all areas displays a proactive approach to problem solving, assessing shortcomings quickly and taking actions to rectify these items prior to customer requests.

Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. Contract negotiations experience on complex, global engagements. Working knowledge of EMS / JDM / ODM business engagement models. Experience in working with contemporary supply chain management principles, practices and buying behaviors. Demonstrated ability to achieve financial performance objectives in both revenue and profit. Comfort with key operational and financial metrics; with a track record of always knowing your numbers. Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations. Five years' experience in Account Management, Bus. Dev related roles with a proven track record. Experienced in managing high reliability, high quality product engagements. Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment. Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions. Ability to manage complexity across multiple organizations and product lines. Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus. Hardware Procurement, OEM experience is preferred.

Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. Frequent overnight travel may be required. Duties of this position may require working very long hours for months at a time.

Twelve plus years of relevant experience. Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. Educational requirements may vary by geography.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location : This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW : Celestica (NYSE, TSX : CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.