IT Support Engineer

About Us

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.

Responsibilities

• 1. Technical Support and Troubleshooting

Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.

Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.

Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.

Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.

Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.

Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.

Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.

Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.

Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.

Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.

Requirements

Benefits