Automotive Service Advisor Lexus of Birmingham

Our Service Manager is responsible for running an efficient and profitable service department. He / She will operate the department at maximum production controlling costs building a loyal clientele maintaining good employee relationships setting and obtaining sales and profit objectives and maintaining service records.

Duties and Responsibilities :

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely friendly manner.

Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Test-drive the vehicle or refer to the test technician as necessary.

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus.

Maintains a dealership-prescribed standard for hours per customer repair order written.

Understands and follows federal state and local regulations such as those governing the disposal of hazardous wastes OSHA right-to-know etc.

Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications :

High school diploma or the equivalent.

M ust have Dealership experience.

Ability to read and comprehend instructions and information.

Two years of experience in a dealership position.

General knowledge of vehicle mechanical operations.

ASE certification preferred.

Sales experience preferred.

Professional personal appearance.

Excellent oral and written communication skills.

All applicants must be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license

Additional Information :

Its time to make the most important move of your career .   From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

Remote Work : No

Employment Type : Full-time

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Experience : years

Vacancy : 1