Scheduling & Service Coordinator - Direct Hire!

The Scheduling & Service Coordinator is responsible for answering incoming customer calls (10-15 daily) and emails (50-60 daily) to process orders, dispatch technicians, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.

This is a long-term career opportunity that offers a salary range of $50-60K! Must enjoy working onsite at their office in Eden Prairie 5 days a week.

Key Responsibilities :

• Serve as the primary contact for incoming customer calls and emails related to service requests, parts orders, troubleshooting needs, and scheduling.
• Coordinate service repair scheduling and ensure accurate documentation of customer issues and requests.
• Deliver high-quality customer service through clear communication, problem-solving, and timely follow-up.
• Maintain up-to-date knowledge of the company's products, services, processes, and promotions through regular training and updates.
• Retain ownership of customer inquiries through resolution, escalating complex or urgent issues when needed.
• Collaborate closely with service technicians and internal teams to support a seamless customer experience.
• Document all customer interactions and service activities in the appropriate systems.
• Identify recurring issues or priority trends and communicate them to leadership for continuous improvement efforts.

Requirements :

Additional Info :

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.