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DispatcherChicago Staffing • Chicago, IL, US
Dispatcher

Dispatcher

Chicago Staffing • Chicago, IL, US
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Dispatcher Position

Dispatcher Transdev in Chicago, IL is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer :

CBA Position : Position Subject to Collective Bargaining Agreement : $23.50 starting (Union Collective Bargaining Agreement PayScale) Benefits include :

  • Vacation : up to 5 days per year
  • Paid Sick Leave : 5 days after 1 year of service

Other benefits : Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities :

  • Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
  • Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Other duties as required.

    • Qualifications :

  • High School Diploma or GED; Technical Degree preferred.
  • 3-5 years' experience dispatching.
  • Excellent verbal, interpersonal and customer service skills.
  • Problem solving and analytical skills.
  • Must be able to work shifts or flexible work schedules as needed.
  • Subject to a DOT drug testing and physical if applicable.

    • DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

    Physical Requirements : The essential functions of this position require the ability to :

  • Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
  • Sit for extended periods (up to 68 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
  • Push and pull objects up to XX pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
  • Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

    Transdev maintains a drug-free workplace. Applicants must :

  • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
  • Successfully pass a pre-employment drug screen.

    • About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.

    Find out more at www.TransdevNA.com or watch an overview video.

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    Dispatcher • Chicago, IL, US

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