Opera Cloud Business AnalystGandiva Insights • Chicago, Illinois, USA

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Opera Cloud Business Analyst

Gandiva Insights • Chicago, Illinois, USA

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Title - Opera Cloud Hotel Operations Analyst Support / Opera Cloud Business Analyst

Remote

Green Card Citizens - Only

6 months

Central Time Zone / Chicago IL

2 openings

MUST HAVE :

Opera Cloud Administration back must have
Must have Hotel Operations exp.
working in a ticketing system ServiceNow

Need to put promotions in Opera Cloud / Will help hotels with Oracle Tickets related to Opera.

The PMS Support Specialist provides expert-level operational and functional support of Opera Cloud PMS across Hyatt hotels worldwide.

This role is part of Hyatts Property Management Suite (PMS) Support Team which functions as the Level 3 Application Support Team.

They will be advocates for our hotels to ensure global standards are maintained in system configuration and usage supporting hotel and internal stakeholders and coordinating directly with Oracle (Opera) support as needed.

In addition the role will provide support for Hyatts in-house application Colleague Advantage and assist with incident management documentation and training related to PMS operations.

This is a remote position with potential for limited travel (up to 4 weeks per year) for workshops meetings or on-site hotel

Linkedin and two references - Mandate

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

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