Claims Operations Team Lead - Small Business, Treaty and Embedded

General

Job Title : Claims Operations Team Leader

Division : Claims Operations

Reports To : As per Beazley's organization chart

Key Relationships : Claims Operations, Claims leaders and staff, Compliance, Risk Management, IT, Underwriters, Brokers, Facilities, Finance, Reinsurance, external clients and service providers

Job Summary : To lead a team of Claims Assistants responsible for maintaining efficient claims processes, controls and operations by providing support services to the stakeholders. To assist in the leading, managing and development of strategic initiatives designed to develop a premier Claims Operations team.

FLSA : Exempt

Key Responsibilities :

• Full ownership of task allocation across your team.
• Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved.
• Host re-occurring teams meetings, discussing capacity issues, training requirements and workflow status.
• Provide accurate management information to senior management team.
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
• Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion.
• Own service catalogue, service levels and metrics for the Claims Product supported.
• Partnering with Heads of and Claims Team Leader for day-to-day engagement / conflict resolution, minimizing the need for Claims Assistant involvement.
• Ensure appropriate controls are embedded across your teams, including a robust peer review process for high impact tasks.
• Work on optimizing and reducing internal and external handoffs within overall value chain
• Capacity management and planning - ensure effective management of workload, holiday and cover across staff.
• Ensure SLAs are consistently met, and any resource constraints are fully understood by your manager.
• Ensure SLAs are frequently review, updated and communicated based on changing business need.
• Provide effective service, issue and communication management with key stakeholders.
• Monitor the performance of any centralized / outsourced processing tasks.
• Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
• Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to a centralized provider. Where necessary, work with your manager to build a transition plan for outsourcing.
• Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups.
• Develop the knowledge and ability to perform all and any duties of Claim Assistants as required
• Identify opportunities to standardize / centralize / improve / automate processes, and drive those forward to implementation to improve efficiency of service provision.
• Ensure that people are recruited, deployed and developed to anticipate and meet current and future needs.
• Foster a spirit of inclusion, teamwork and unity that reflects Beazley's overall workplace culture, values and appreciation of the benefits of diversity
• Act as a manager, mentor and coach to direct reports to enable them to fulfil their potential ensuring continuous development of them and the wider team.
• Ensure direct reports are supported in contributing to the delivery and achievement of the overall team and business objectives
• Ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities.
• Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals.
• Highlight error trends that result in a need for additional training. Working with your staff, build and deliver bespoke training and monitor performance over time.

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to :

Personal Specification

This role requires excellent leadership and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on continuous improvement.

Skills and Abilities

Knowledge and Experience

Aptitude and Disposition

Competencies

Who We Are :

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :

The Rewards

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $70,000-$75,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.