Patient Service Representative

Job Title

Employment Type : Full time Shift : Afternoon

This position is for Afternoon shift and is fully onsite. Under limited supervision, determines need for and obtains authorization for treatment / procedures and assignment of benefits required. Provides information to patients concerning regulatory requirements. Provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances. Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Registers and checks-in patients and determines preliminary patient and insurance liability. Performs account analysis, problem solving and resolution of patient account issues. Initiates billing and rebilling of accounts as appropriate.

Required Education, Experience and Certification / Licensure

Education : Requires high school diploma or equivalent. CHAA certification from National Associate Healthcare Access Management preferred.

Experience : One or two years related experience.

Ability to work the Afternoon shift, 3 : 00PM to 11 : 30PM.

Required Skills and Abilities :

• Demonstrated computerized system application experience.
• Critical thinking and problem-solving skills.
• Analytical ability to affective and efficiently resolve registration, insurance and claims processing issues.
• Demonstrated knowledge of revenue cycle processes and terminology.
• Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, third party providers, and external agencies and contacts.
• Exceptional customer service skills and positive personality attributes. Patience in dealing with ordinary, arduous or emotional patients.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran