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Housing and Financial Wellness Counselor (bilingual Eng-Span)
Housing and Financial Wellness Counselor (bilingual Eng-Span)CLUES • St Paul, MN, United States
Housing and Financial Wellness Counselor (bilingual Eng-Span)

Housing and Financial Wellness Counselor (bilingual Eng-Span)

CLUES • St Paul, MN, United States
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POSITION SUMMARY

The Housing & Financial Wellness Counselor (Counselor) provides linguistically and culturally appropriate financial capability and housing counseling services as well as comprehensive case management to individuals and families toward the goal of supporting them in overcoming barriers and reaching financial stability and wellness. The primary focus of the Counselor is on financial coaching and education, housing counseling and case management, and the delivery of workshops related to budgeting, credit, rental readiness, and homeownership. The Counselor also provides navigation support for rental assistance programs and eviction prevention resources and guidance.

Department : Economic Prosperity

Reports to : Housing & Economic Support Services Manager

Location : CLUES St. Paul and Minneapolis, MN Offices

Position Type : Regular

Schedule : Full-Time. Monday - Friday Office hours, with some evening & weekend hours.

Estimated Pay : $23.75 - $26.00 per hour (depending on experience & qualifications).

Benefits : Full benefits package available in accordance with current CLUES policies-includes : medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Financial & Housing Counseling and Coaching

  • Conduct financial capability and housing workshops (budgeting, credit, consumer protection, rental readiness, homeownership, among Financial and Housing related topics).
  • Work with clients one-on-one to identify barriers to financial and housing stability and develop clear, goal-oriented work plans while providing comprehensive case management.
  • Assist clients in creating strategic plans and timelines that help them meet realistic goals toward self-sufficiency.
  • Support clients in accessing supplemental programs such as Lending Circles, VITA tax services, and other wraparound services
  • Maintain compliance with HUD standards for housing counseling
  • Maintain and monitor data collection, client management systems (Salesforce, HomeKeeper, SureImpact, HMIS etc.), and reporting processes.

Housing Navigation Support

  • Offer resource navigation for housing-related needs and other economic stability challenges (food access, employment, public benefits).
  • Make warm referrals internally and externally to community organizations and resources.
  • Support landlord engagement activities, including collection of required documentation and distribution of program materials.
  • Community Engagement & Other Tasks

  • Participate in community outreach events, resource fairs, and program-specific clinics.
  • Promote the mission, operating values, and services of CLUES within the community
  • Provide weekly, biweekly, and quarterly updates and corresponding reporting metrics and outcomes where applicable.
  • Ensure culturally and linguistically appropriate services in English and Spanish.
  • Assist in the coordination of data collection and program reporting.
  • Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.
  • Maintain open communication with supervisors and solicit feedback when necessary.
  • Support programmatic integration and facilitate opportunities for interdepartmental collaboration.
  • Carry out all other duties as assigned by supervisor.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    SUPERVISORY RELATIONSHIPS

  • This position has no supervisory responsibilities for staff; they may provide oversight and support of program interns and volunteers.
  • QUALIFICATION REQUIREMENTS

    Education, Experience & Key Abilities

  • Bachelor's degree in Business / Finance, or related field or equivalent combination of education and experience.
  • 3+ years of experience with one-on-one comprehensive case management, customer service and knowledge of the mortgage industry or banking industry required.
  • Demonstrated experience in financial literacy coaching and / or other related non-profit experience.
  • 1-2 years of experience working with mortgages, default / foreclosure prevention, credit, pre-purchase or homebuyer education preferred.
  • Bilingual in Spanish and English with cultural awareness and sensitivity required.
  • Housing Counselor Certification from the Department of Housing and Urban Development (HUD) required or willingness to become HUD certified within 6 months of hire.

  • CLUES will provide customary training and preparation to uncertified individuals to receive HUD approved Housing Counselor Certification.
  • Highly experienced with community resources available to clients and familiar with services offered by other metro area community providers preferred.
  • Must be organized, possess the ability to work under pressure and stress, have high attention to detail, and the ability to multi-task in a fast-paced environment.
  • Must possess demonstrated ability to solve practical problems, manage conflict and change, foster teamwork, successfully manage interpersonal relationships, and provide leadership.
  • Equivalent combination of education and experience may be accepted.
  • Language Skills

  • Effective communication in English and Spanish, both verbally and in writing required.
  • Ability to read, analyze, and interpret written materials, maintain accurate documentation, and respond appropriately to questions and requests.
  • Transportation

  • Must have access to use a reliable motor vehicle for independent transportation, valid driver's license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.
  • Computer Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and other common software (e.g., database, reporting, client management systems, etc.).
  • Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.
  • WORKING CONDITIONS

    Background check

  • Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to and pass these, and additional background checks, including resubmission and reverification.
  • ABOUT US

    Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota's largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.

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