IT Technology Support Analyst

About Onondaga Community College :

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Job Description : BROAD FUNCTION

The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.

MAJOR RESPONSIBILITIES

• Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
• This position provides technical support and administration to the following areas :

Standardized PCs, laptops and printers

Requirements :

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

CompTIA A+

KNOWLEDGE, SKILLS AND ABILITIES

Proficient technical knowledge related to PC hardware / software, printer hardware, and supporting administrative systems

Additional Information :

New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).

Application Instructions :

Please contact hr@sunyocc.edu if you have questions