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Systems Administrator
Systems AdministratorCity of Billings • Billings, MT, United States
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Systems Administrator

Systems Administrator

City of Billings • Billings, MT, United States
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Salary : See Position Description

Location : Billings, MT 59101

Job Type : Full-Time

Job Number : 202500206

Department : Information Technology

Division : Computer Operations / GIS

Opening Date : 10 / 29 / 2025

"Applicants must be currently authorized to work in the United States on a full-time basis."

Position Overview

Salary Range : $33.9368 - $37.3942 / hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon applicant's education, experience, and training.

Work Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

Job Summary :

Under general direction, supports the secure and reliable operation of the City's servers, storage, cloud systems, and user identity environment. Manages Microsoft 365, Active Directory, backups, and virtualized infrastructure to ensure data integrity, system availability, and business continuity. Collaborates with the Infrastructure Manager to implement system updates, monitor performance, and maintain disaster recovery readiness. Works under the general direction of the Infrastructure Manager and collaborates closely with the Applications and Security teams.

Scope of Responsibility :

Incumbent works independently under general direction and demonstrates a strong understanding of the City's systems, servers, and user access environment. Within established policies and standards the incumbent exercises judgment to plan and execute work related to system maintenance, security, and performance optimization. Incumbent must frequently interact with other City employees to provide basic information, and has occasional interaction requiring detailed procedural explanations or technical responses.

Essential Duties and Responsibilities

Systems, Servers, and Cloud Infrastructure

  • Administers, configures, and maintains physical and virtual Windows Server environments, ensuring secure, stable, and high-performance operations.
  • Manages system updates and hardware / VM lifecycle processes to maintain compliance and reliability.
  • Maintains synchronization and integration between AD, Microsoft 365, and other business applications.
  • Implements Group Policy Objects and supports single sign-on and multifactor authentication services.
  • Collaborates with the Security Engineer to monitor system logs and event alerts, detecting, troubleshooting, and resolving access-related or system performance issues.

Microsoft 365 Administration and Collaboration Tools

  • Administers Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Supports interfaces to AD from other software and services in an effort to share information and promote a single sign-on environment.
  • Performs account provisioning, license assignment, and mailbox or data restores as needed.
  • Implements retention policies and supports compliance with City records management and cybersecurity standards.
  • Provides support and training to users on O365 applications and productivity tools.
  • Security and Compliance

  • Implements and enforces security configurations, password standards, and encryption protocols in accordance with the City's IT Cybersecurity & Policy Manual.
  • Assists the IT Security Engineer in vulnerability remediation and policy rollout efforts.
  • Participates in cybersecurity awareness, table-top exercises, training, and controlled phishing campaigns to strengthen user security posture.
  • Supports incident response activities as directed, including system isolation, evidence collection, and documentation.
  • Team Collaboration and Documentation

  • Maintains accurate and current documentation of server configurations, procedures, and system inventories.
  • Assists with IT change management processes including documentation, testing, and communication of infrastructure changes.
  • Serves as backup to the IT Infrastructure Manager when required.
  • System Backups & Disaster / Recovery

  • Manages the daily monitoring of all systems & data backups.
  • Manages content restores (email, files, Teams) and backup job configuration.
  • Manages all backup systems, related hardware, backup frequency / schedules, retention schedules, and location of all backups including local, off-site, and cloud based. This includes, but is not limited to, the backup of all system data, virtual server configurations, network hardware configurations, voice mail, system & performance logs, Emails / O365 data, etc.
  • Designs, coordinates, and manages all disaster / recovery (D / R) backups, related hardware, software, policies, and procedures. This includes advance planning, backup schedules, storage locations, hardware & software maintenance, policy development, testing, and execution / support of the D / R plan as needed.
  • Performs other duties as assigned.

    Qualifications and Skills

    Required Qualifications and Skills :

  • Bachelor's degree in computer science, information systems, or a related program
  • Four (4) or more years of experience in system administration, IT Security, or the equivalent
  • Must have strong interpersonal skills
  • Must be able to successfully pass a Federal and State criminal history background check
  • Preferred Qualifications and Skills :

  • Experience administering and supporting hybrid environments that include on-premises and cloud-based systems such as Windows Server, Active Directory, Microsoft 365, and Azure.
  • Hands-on experience with VMware, backup and recovery solutions (e.g., Veeam), and patch management tools.
  • Demonstrated ability to manage user identity, permissions, and group policy across enterprise environments.
  • Familiarity with disaster recovery planning, system monitoring, and performance optimization
  • Strong documentation, communication, and analytical skills, with the ability to explain technical issues to non-technical users
  • VMware Certified Professional or Microsoft Certified : Windows Server or Azure Administrator Associate
  • Physical Demands and Working Conditions

    Work is a normal office environment. Occasional effort involving lifting of amounts between 5 and 50 pounds is required. Work requires high attention to detail or deadlines on a frequent basis (between 45% and 70% of the time). There is intermittent exposure (less than 15% of the time) to a disagreeable element, such as dirt, grease, odor, chemicals, or unpleasant weather conditions. Position requires availability to respond to critical issues after hours, during weekends, or on holidays, especially when participating in the on-call rotation.

    Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

    Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

    This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.

    The City of Billings offers a complete benefits package to our full-time employees including medical, dental, and vision insurance, retirement / pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time employees. Optional plans are available for employees that include health savings account, flexible spending account, and 457 deferred compensation accounts.

    To learn more details, visit the link below.

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    System Administrator • Billings, MT, United States

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