Technical Support Specialist

Position Type :

Technology / Technical Support Specialist

Date Posted : 10 / 23 / 2025

Location :

IDLA - Remote Location

Date Available : Immediately

Closing Date :

Until Filled Position Description - Technical Support Specialist

Position Summary :

This position will serve as a general Technical Support Specialist by taking incoming requests from various IDLA stakeholders. The work is performed under supervision of the Technical Support Manager. This position is primarily remote; however, the employee must reside within the state of Idaho, preferably in the Treasure Valley area. Work location requirements are subject to change based on organizational needs. Occasional travel may be required. This position will have a shared responsibility of extended support which may include "on call" evening, night, or weekend shifts during high volume request periods at the beginning (1 week) of each semester (3 semesters).

Essential Duties and Responsibilities :

Include, but are not limited to the following :

• Provide technical (Help Desk) support to learning management systems users.
• Develop and create documentation and support materials for curriculum and instruction technologies.
• Provide technical support for IDLA's Student Information System and other data platforms.
• Maintain learning management systems (Schoology and Buzz), including course content, enrollment data, customer data, etc.
• Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
• Work closely with other departments for collaborating IT projects.
• Train other staff and stakeholders on technical issues as needed.
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
• Develop and recommend cost effective technical improvements.
• Other duties outlined by the Director of Information and Technology or Technical Support Manager.

Qualifications :

Minimum Qualifications :

Desired Qualifications :

Technical Skills :

Essential Physical Abilities :

Physical and Mental Demands :

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application :

Position is open until filled. Apply online at AppliTrack. The required documents are a current resume and a letter of introduction. Only online applications are accepted. For application process questions, email hr@idla.org.

Compensation :

Work Environment :

Employment Policy :

Physical and Mental Requirements :

Equal Employment Opportunity (EEO) Statement :

IDLA is an Equal Opportunity Employer, committed to providing equal employment opportunities without discrimination based on veteran status, disabilities, race, color, religion, political affiliation, sex, national origin, genetics, or other protected statuses. Reasonable accommodations are available upon request. Contact (208) 342-0207 (TTY / TTD : 711) or HR@IDLA.org for accommodations. Preference may be given to qualified veterans.

Preference for Applicants :

Preference will be given to applicants who live in or around the Treasure Valley (unless a region is identified in the job description), followed by those within the state of Idaho. Out-of-state applicants will be considered if no suitable in-state candidates apply.

At-Will Employment :

Employment with IDLA is at-will, meaning the employer or employee can terminate the employment