Technical Support SpecialistJAC Products • Saline, MI, United States
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Technical Support Specialist
JAC Products • Saline, MI, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong technical troubleshooting and problem solving skills Ability to work independently and manage multiple priorities at once Proactive, customer focused approach Associate Degree in Computer Science or similar experience Minimum 3 years working with computers, networks, and applications Two years help desk or customer service experience, preferred Understanding of enterprise data center concepts (Windows, networking, server administration)
Description
As the Technical Support Specialist, you will play a critical role in resolving technical issues employees encounter. This position provides hands-on support for hardware, software, and networking issues; manages help desk requests, installs and maintains computer systems; and assists users across the organization.
Primary Responsibilities :
- Diagnose and resolve issues with computers, software, and network systems
- Log, track, and document incidents and resolutions in the JAC Products Help Desk
- Perform system maintenance and patching
- Provide on-site or remote technical support to users as needed
- Triage server, network, and computer related incidents
Skills / Competencies :
Qualifications and Requirements :
About us :
JAC Products has been a pioneer in the Tier I automotive space for over 55 years and continues to test the limits of functional exterior trim products. We use advanced engineering techniques and cutting-edge technology to design products that enhance the style and utility of vehicles.
JAC Products is an equal opportunity employer and gives equal consideration for employment to qualified applicants.
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Technical Support Specialist • Saline, MI, United States
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