Business Operations Manager

About The Role

The business operations manager helps to manage the end-to-end processes that enable Moab to roll out new product features to existing customers, onboard new customers, and manage existing customers. As part of the Business Operations team, we're looking for an individual to help solve key cross-functional roadblocks, conduct reporting and analytics, and optimize every operational process at Moab.

As a business operations manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of role where you'll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.

What You'll Do

• You'll help Moab build scalable processes for its GTM motion (Operations, Sales, Finance, etc.)
• You'll work directly with Moab's founding team to help solve some of the businesses top priorities.
• You'll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative.
• You'll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly.
• You'll help onboard new customers, support existing customers and sometimes pitch new customers!
• You'll identify consistent pain points and develop and iterate on processes to help the company solve issues over time.
• You'll use your qualitative and quantitative skill set to help create key analysis to influence and execute on operational decisions.
• You have product taste and are able to think through how business systems requirements should be shaped, and partner with our product and design teams on conceiving and testing workflows.
• You'll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes.
• You'll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.

What You Need

Nice To Haves