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Premium / Suite Attendant
Premium / Suite AttendantOak View Group • Worcester, MA, US
Premium / Suite Attendant

Premium / Suite Attendant

Oak View Group • Worcester, MA, US
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Overview

The Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment.

The employee must maintain excellent attendance and be available to work events as scheduled per business need.

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

Responsibilities

  • Responsible for assisting setup of food service areas within specific suites and club areas based upon pre-order
  • Ensures all assigned suites are set prior to event based upon communication received of orders
  • Responsible for organization and preparation of events in assigned locations
  • Responsible for assisting in closing out financials per event and ensuring correct billing takes place
  • Monitor and maintain food quality
  • Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
  • Monitor and enforce safe alcohol policies and procedures
  • Monitor and maintain inventory control and product requisition fulfilling
  • Have full knowledge of food and beverage menu items and accompaniments
  • Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Responsible for observing guests to respond to any additional requests
  • Responsible for ensuring suites has all necessary serving ware
  • Maintains sanitation, health and safety standards in work areas.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to start of event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
  • All other duties as assigned by the managers and supervisors.

Qualifications

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash / credit transactions, cash reconciliation and product inventory.
  • Education, Qualifications and Experience :

  • At Least 1-2 years’ experience working in a food & beverage or customer service role
  • Physical Requirements :

    0-24%

    25-49%

    50-74%

    75-100%

    Seeing : Hearing :

    Standing / Walking / Mobility :

    Climbing / Stooping / Kneeling :

    Lifting / Pulling / Pushing :

    Fingering / Grasping / Feeling :

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    Suite Attendant • Worcester, MA, US

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