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Ascender Support Specialist (Student Services)
Ascender Support Specialist (Student Services)Region 11 Education Service Center • White Settlement, TX, United States
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Ascender Support Specialist (Student Services)

Ascender Support Specialist (Student Services)

Region 11 Education Service Center • White Settlement, TX, United States
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Job Title : Ascender Support Specialist (Student Services)

FLSA Status : Exempt

Pay Grade : 100

Work Days : 226

Reports To : Coordinator of Student and Business Services

Primary Purpose

Provide direct support to the Region 11 client local education agencies (LEAs) in all areas of student administrative services provided.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education / Certification

  • Associate degree or equivalent

Special Knowledge / Skills

  • Software knowledge of :
  • ASCENDER Student

    • TeacherPortal

    ParentPortal

    StudentPortal

  • MS Office Suite
  • Create new system documentation for all processes
  • Team-oriented and collaborative with ESC staff and LEA personnel
  • Excellent knowledge of class scheduling, attendance accounting, and grade reporting
  • Relate to administrators, staff, and vendors
  • Excellent written and verbal communication skills
  • Excellent organizational, public relations, and interpersonal skills
  • Excellent knowledge of educational administrative rules and regulations
  • Excellent knowledge of PEIMS Data Standards and the Student Attendance Accounting Handbook
  • Excellent workshop / presentation skills

    • Experience

  • Five years experience at a Regional Service Center or in a School district at a campus level working with student accounting software systems

    • Essential Duties and Responsibilities

  • This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.
  • This position may be partially or completely funded using grant and / or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.
  • Actively participate in and / or provide leadership for inter-departmental teams to help improve student performance in the region, to improve the ESC / s internal operations, and to meet the established goals and objectives for the ESC.
  • Is responsive as the first point of contact to all stakeholders in the education community.
  • Participate in Student Team projects
  • Provide telephone support
  • Provide workshop training
  • Provide on-site visits
  • Assist with PEIMS
  • Learn new software features
  • Create new documentation
  • Provide suggestions for planning and scheduling client training
  • Implements new applications
  • Other duties as assigned

    • Supervisory Duties

    None

    Equipment / Specialized Software Used

    Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently including; MS SQL, MSDE, ASCENDER, MS Office Suite.

    Working Conditions (Mental Demands / Physical Demands / Environmental Factors)

    Mental : Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.

    Physical : Occasional prolonged and irregular hours, ability to move tables and chairs and load / unload boxes and materials. Prolonged use of a computer. Frequent region and state-wide travel.

    Environmental : Open cubicles / workstations

    Evaluation

    Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.

    Benefits at ESC Region 11

  • $645 monthly contribution for Medical Insurance
  • Competitive Pay and Growth Opportunities
  • Retirement Account Matching Program
  • HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered
  • 10 Local Sick Paid Days provided Annually (Per School Year)
  • 5 State Personal Paid Leave Days provided Annually (Per School Year)
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    Support Service Specialist • White Settlement, TX, United States

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